ARTICLE 1: PARTIES
1.1. SELLER-INTERMEDIARY
Title: KVS Tekstil Sanayi ve Tic. Ltd. Şti.
Mail: emine@kvstekstil.com.tr
Phone: 0(542) 328 08 96
1.2 BUYER:
Within the scope of this contract, BUYER is the person who places an order on the kvs-home.com website. The address and contact information of BUYER used when registering or placing an order will be taken as basis.
ARTICLE 2 DELIVERY
2.2) SELLER-INTERMEDIARY tries to send its shipments to regions where Yurtiçi Kargo and other national cargo companies have branches within one week at the latest, but delays occur in some regions due to cargo. KVS Home is not responsible for delays or non-delivery.
ARTICLE 3 DELAY INTEREST
3.1) Since the payment will be made in advance or by credit card, no delay interest will be applied by the SELLER.
ARTICLE 4 GENERAL PROVISIONS
4.1) The BUYER declares that he/she has read and is informed about the basic characteristics, sales price and payment method of the product subject to the contract on the kvs-home.com website and has given the necessary confirmation electronically. By confirming the Preliminary Information electronically, the BUYER confirms that he/she has obtained the address that should be given to the BUYER by the Seller-Intermediary before the conclusion of distance contracts, the basic characteristics of the ordered products, the Turkish Lira price of the products including taxes, payment and delivery information correctly and completely.
4.2) The product subject to the contract shall be delivered to the BUYER or the person/organization at the address specified by the BUYER within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence, provided that it does not exceed the legal 30-day period for each product.
4.3) For orders under …≠300.-TL≠, the cargo fee shall be paid by the BUYER. The SELLER-INTERMEDIARY cannot be held responsible for any problems encountered by the cargo company during the delivery of the product to the BUYER, or for the failure to deliver the ordered product to the BUYER.
4.4) The SELLER-INTERMEDIARY is responsible for the delivery of the product subject to the contract in a sound, complete manner, in accordance with the qualifications specified in the order, and with the warranty documents and user manuals, if any.
4.5) The SELLER-INTERMEDIARY may supply a different product of equal quality or price or may cancel the order with the BUYER's knowledge, by informing the BUYER and obtaining his/her explicit approval before the expiration of the performance obligation arising from the contract.
4.6) If the SELLER-INTERMEDIARY cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the consumer of this situation before the expiration of the contractual obligation and refund the total price to the BUYER within 10 days.
4.7) The order must be confirmed electronically for the delivery of the product. If the product price is not paid for any reason or is canceled in the bank records, the SELLER-INTERMEDIARY shall be deemed to have been relieved of its obligation to deliver the product.
4.8) If the relevant bank or financial institution does not pay the product price to the SELLER-INTERMEDIARY due to the unfair or illegal use of the BUYER's credit card by unauthorized persons not resulting from the BUYER's fault after the delivery of the product, the BUYER must return the product to the SELLER-INTERMEDIARY within 3 days, provided that it has been delivered to them. In this case, the shipping costs shall be borne by the BUYER.
4.9) If the SELLER-INTERMEDIARY cannot deliver the contracted product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or interruption of transportation, the SELLER is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the contracted product with a similar one, if any, and/or postpone the delivery period until the elimination of the impeding situation. If the BUYER cancels the order, the total amount paid by the BUYER shall be paid to the BUYER in cash and in a lump sum within 10 days. In payments made by the BUYER with a credit card, the product amount shall be returned to the relevant bank within 7 days after the order is cancelled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its return to the bank is entirely related to the bank transaction process, the BUYER accepts in advance that the SELLER-INTERMEDIARY will not be able to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount returned to the credit card by the SELLER-INTERMEDIARY to be reflected in the BUYER's account by the bank.
ARTICLE 5 RIGHT OF WITHDRAWAL
In distance contracts related to the sale of goods, the BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 7 (seven) business days from the date of delivery of the product to him/her or to the person/organization at the address he/she indicated, without assuming any legal or criminal liability and without giving any reason. In distance contracts related to the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the consumer's approval before the expiration of the right of withdrawal period. The use of the right of withdrawal The expenses arising from the return are the responsibility of the SELLER-INTERMEDIARY.
In order to exercise the right of withdrawal, it is required to notify the SELLER-INTERMEDIARY by registered mail, fax or e-mail within 7 business days and that the product has not been used within the framework of the provisions of Article 6. In case of exercise of this right,
a) The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued)
b) Return form,
c) The products to be returned must be delivered complete and undamaged together with their boxes, packaging and standard accessories, if any.
d) The SELLER-INTERMEDIARY is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the notice of withdrawal and to receive the return of the goods within 20 days.
e) If the value of the goods decreases due to a reason caused by the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER-INTERMEDIARY for the damages in proportion to the fault.
f) If the campaign limit amount arranged by the SELLER-INTERMEDIARY falls below due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.
ARTICLE 6 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
It is not possible to return goods prepared in accordance with the BUYER's requests or clearly in line with his/her personal needs, goods that are not suitable for return due to their nature and have the risk of rapid deterioration or expiration date, and sound or image recordings, software programs and computer consumables, provided that their packaging has been opened by the BUYER, according to the Regulation.
ARTICLE 7 AUTHORIZED COURT
In the implementation of this contract, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and where he/she resides are authorized up to the value declared by the Ministry of Industry and Trade.
The SELLER-BROKER may apply for complaints and objections to the consumer problems arbitration committee or consumer court in the place where the goods or services were purchased or where the person resides, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey in December each year. Information regarding the monetary limit is provided below.
Accordingly, in applications to be made to consumer arbitration committees, in applications to be made to Consumer Arbitration Committees for 2021, District Consumer Arbitration Committees will be applied for disputes with a value of less than 7,550 TL, and in provinces with metropolitan status, Provincial Consumer Arbitration Committees will be applied for disputes between 7,550 TL and 11,330 TL.
This Agreement has been made for commercial purposes.